At Wild Fable Shop, we want you to love every piece in your collection as much as we do. Whether you’re rocking our bold activewear, cozy loungewear, or statement accessories, your satisfaction is our priority. If something isn’t quite right, we’re here to help make it better.

Quick Summary: We accept returns and exchanges within 15 days of delivery. Items must be unworn, unwashed, with original tags attached, and in original packaging.

Return & Exchange Timeframe

You have 15 days from the delivery date to request a return or exchange. Please note that we cannot process requests received after this period.

How to Initiate a Return or Exchange

Step 1: Contact Us

Email our support team at [email protected] with your return or exchange request. Use the template below to ensure we have all necessary information.

Step 2: Wait for Approval

Our team will review your request and email you within 2 business days with a Return Authorization Number and shipping instructions.

Step 3: Package Your Items

Securely package the item(s) in their original packaging with all tags still attached. Include the original packing slip or a copy of your order confirmation.

Step 4: Ship Your Return

Ship your package to our returns center at the address provided in your authorization email. We recommend using a trackable shipping service.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]


Dear Wild Fable Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your order number]

Order Date: [Date you placed order]

Item(s) to Return/Exchange: [Product name, size, color]

Reason for Return/Exchange: [Please specify]

For Exchanges: [Requested replacement item, size, color if available]

Preferred Resolution: [Refund/Store Credit/Exchange]

Thank you for your assistance.

Sincerely,

[Your Full Name]

Refund Information

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Exchange Shipping: Customers are responsible for return shipping costs for exchanges

Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:

  • Bikinis & Bodysuits (for hygiene reasons, unless defective)
  • Items without original tags or packaging
  • Worn, washed, or damaged items
  • Items purchased more than 15 days ago
  • Final sale items (clearly marked at time of purchase)

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and provide a prepaid return label.

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges.

Email: [email protected]

Address: 4909 Chapmans Lane, Chaparral, US 88004

Response Time: Within 2 business days

Thank you for choosing Wild Fable Shop. We’re committed to ensuring your fashion journey is as confident and worry-free as your personal style!