🚚 Shipping Information

Order Processing Time:

All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking: Included with all standard shipments
  • Available: Worldwide (excluding some remote areas and parts of Asia)

Free Shipping

  • Minimum Order: $50 or more
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Tracking: Basic tracking included
Please Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. Some remote locations and parts of Asia may have extended delivery times or may not be serviceable.

📦 Returns & Exchanges

Quick Summary:

We accept returns and exchanges within 15 days of delivery. Items must be unworn, unwashed, with original tags attached, and in original packaging.

Return & Exchange Timeframe

You have 15 days from the delivery date to request a return or exchange. We cannot process requests received after this period.

How to Initiate a Return or Exchange

Step 1: Contact Us

Email our support team at [email protected] with your return or exchange request. Use the template below to ensure we have all necessary information.

Step 2: Wait for Approval

Our team will review your request and email you within 2 business days with a Return Authorization Number and shipping instructions.

Step 3: Package Your Items

Securely package the item(s) in their original packaging with all tags still attached. Include the original packing slip or a copy of your order confirmation.

Step 4: Ship Your Return

Ship your package to our returns center at the address provided in your authorization email. We recommend using a trackable shipping service.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Dear Wild Fable Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your order number]
Order Date: [Date you placed order]
Item(s) to Return/Exchange: [Product name, size, color]
Reason for Return/Exchange: [Please specify]
For Exchanges: [Requested replacement item, size, color if available]
Preferred Resolution: [Refund/Store Credit/Exchange]

Thank you for your assistance.

Sincerely,
[Your Full Name]

💰 Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Exchange Shipping: Customers are responsible for return shipping costs for exchanges

🚫 Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:

  • Bikinis & Bodysuits (for hygiene reasons, unless defective)
  • Items without original tags or packaging
  • Worn, washed, or damaged items
  • Items purchased more than 15 days ago
  • Final sale items (clearly marked at time of purchase)

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and provide a prepaid return label.

💁 Need Help?

Our customer service team is here to assist you with any questions about shipping, returns, or exchanges.

  • Email: [email protected]
  • Address: 4909 Chapmans Lane, Chaparral, US 88004
  • Response Time: Within 2 business days

Thank you for choosing Wild Fable Shop! We’re committed to ensuring your fashion journey is as confident and worry-free as your personal style!